The complaint process begins by filling out the contact form on the Contact Us page or by calling the phone number provided on the label. Enter the name, surname and order number in the contact form. Fill out the form on this page and click the Submit button.
You can return the item you are returning via any courier service. The package is sent to the address: DA-MARIS D.O.O. Viškovo 2, 51216 Viškovo, Republic of Croatia, contact phone: 098 195 86 88
Be sure to get a confirmation from the courier service that you have delivered the package.
When the shipment is delivered, the buyer will be notified. The buyer receives a decision on the outcome of the complaint within 8 days from the date of receipt of the complaint by the seller.
- The item being advertised must be clean.
- Along with the item being advertised, it is necessary to submit an invoice as proof of purchase.
- If the seller for objective reasons can not meet the consumer's request within the agreed period, the deadline for resolving the complaint is extended to 15 DAYS, of which the consumer is notified and to which he gave his consent.
By filling out and sending a request for a complaint to the internet seller, the consumer has confirmed under full material and criminal responsibility that he fully agrees to the entry of his personal data, in accordance with the Law on Personal Data Protection.